Processing Orders on Concordia Market

OrderProcessingPageBlank

In the event that the product was a digital download or a virtual product, the seller would check that the payment has been processed successfully, alert would have been sent if a failed transaction occurred.  With a successful financial transaction, the status dropdown should be changed to "Completed."  The system is set to automatically enable downloads of digital products with a successful purchase, but the change to status enables the system to release the funds to the seller when they are received from Stripe in three to four days.

In the event that the product is a physical product, the seller should send a note to the buyer with an estimate of when the package will be sent.  The message is sent using the "Add note" feature in the lower right corner of the panel.  Don't forget to mark the note as "Note to the buyer" before it is added.
  1. Once the package is sent, update the order record by entering the tracking information in the "Shipping Tracking" pane in the upper right of the screen and select the "Add Tracking" button.
  2. Once the order has shipped and the delivery was successful, the order can be marked as "completed."

When the Seller Receives an Alert that their Shop Received an Order:

  1. Log into the Vendor Dashboard and select the "Orders" tab in the sidebar. The Orders tab will have an indication that a new order was received.
  2. Select the "View Order" that appears in the "Actions" column.
  3. In the event that the product was a digital download or a virtual product, the seller would check that the payment has been processed successfully, alert would have been sent if a failed transaction occurred.  With a successful financial transaction, the status dropdown should be changed to "Completed."  The system is set to automatically enable downloads of digital products with a successful purchase, but the change to status enables the system to release the funds to the seller when they are received from Stripe in three to four days.
  4. In the event that the product is a physical product, the seller should send a note to the buyer with an estimate of when the package will be sent.  The message is sent using the "Add note" feature in the lower right corner of the panel.  Don't forget to mark the note as "Note to the buyer" before it is added.
  5. Once the package is sent, update the order record by entering the tracking information in the "Shipping Tracking" pane in the upper right of the screen and select the "Add Tracking" button.
  6. Once the order has shipped and the delivery was successful, the order can be marked as "completed."