Product Panel on Concordia Market

The Orders panel allows the Vendor to manage the shop orders.  Each order appears on a line (A) in the panel.  The line (A) provides the order number, the date of purchase, the status of the order, the customer's username, the item purchase, the total for the order, the shop's earnings from the purchase, and any  and list status and relevant tags.

  • The upper tabs (B) allow the vendor to export their inventory reports as a CVS file, a PDF file, or export to printer.
  • The "Status" (C) indicates the status of the order.  Stripe does not release the funds until the order is marked "Complete".  For physical products, the orders should not be marked complete until the product as been shipped.
  • The "View Order" (D) button opens the order record which acts as an invoice.  See the overview below for more information on the order record.

Order Record on Concordia Market

The Order record provides the vendor with all the information needed to document each order and interact with their customers.

  • The Order information columns (A) provide order information and customer details.
  • The Status dropdown (B) is used by the vendor to inform the system and the customer of their order status.  Once payment has cleared and, in the case of physical products, the notification of delivery has been received, the vendor will mark the order "Complete." (See the inset)
  • The Shipping Panel (C) is used to communicate shipping information to the buyer.  Once the vendor has shipped the item, they will provide the shipping company's name, the tracking number, and the shipping company's tracking URL.
  • The "Add Note" (D) tool allows the vendor to add private notes, notes visible only to employees of the shop, and create notes which will be sent to the customer.  Use the dropdown box to select the note preference, and then choose the "Add" button.
  • The "Downloadable Product Permissions panel gives the shop owner control over the customer's access to a digital product.  The access is revoked with button (E)
  • The vendor can give the customer access to new or additional digital files using the uploader tool (F)