How To

Processing Orders on Concordia Market In the event that the product was a digital download or a virtual product, the seller would check that the payment has been processed successfully, alert would have been sent if a failed transaction occurred.  With a successful financial transaction, the status dropdown should be changed to “Completed.”  The system…

An Overview of the Product Listing at Concordia Market It is beneficial for the seller to understand the contents of a typical product listing as they prepare to add their products.  Each listing will contain images and information that are critical to a compelling listing. The images should be a balance of high quality and…

Earnings Panel Earnings Page Each vendor has access to a dedicated earnings page in their vendor dashboard. Here they can view monthly charts, daily sales, individual orders, as well as other statistics. There are 3 columns at the top of the page showing the following information: Earnings this month – this is the amount earned…

Vendor Messages Concordia Market contains a messaging system that provides easy, quick, and dependable communication between shop owners and their customers.  We encourage its use so that it can serve as a “paper” trail for all sales. The left panel contains a record of messages, both active and closed messages.  When a message summary is…

Vender Dashboard Concordia Market The payouts panel is not complete.

Seller Documentation Seller Documentation Concordia Market uses this tab to share important documents with shop owners.  The seller documents are updated regularly.  In addition to the MOU that articulates our agreements with shop owners, the document library contains samples that shop owners may use to create their shop information and policies.

Vendor Dashboard Settings Table of Contents Add a header to begin generating the table of contents The settings option in the Vendor Dashboard control what is displayed in the store and in the dashboard.  Please take time to review the settings and adjust them to reflect the specifics of your shop.  This tutorial will provide…

The Refund Panel & An Overview of the Refund Process Table of Contents Add a header to begin generating the table of contents Every buyer on Concordia Market has the ability to request a refund from a product.   The seller manages the refunds through the refund request panel. The seller will receive an email…

The Review Panel on Concordia Market The Reviews panel allows the Vendor to manage customer reviews of their product and their shop.  Each review appears on a line in the panel.  The line provides the name of the product, the customer’s rating, the review comments, and the customer’s user name.  It is a violation of…

Earnings Panel on Concordia Market The Earnings panel will show the sales performance of the shop.  The lower portion of the panel can be used to export the earnings report of the shop.